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Create a new user ID Creating a new user account specifically for Apple with an easy password is a good way to keep repair staff out of your own account.Ī good alternative to giving Genius Bar technicians access to your primary admin account is to simply create a new one. If that instantly makes you concerned, here are a few ways to go about it. But there are several other things that you may want to consider before bringing your Mac in for service.įor example, many repairs require that users hand over access to their accounts (or an account on the Mac).
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They will generally walk you through how to do these steps, however. You may also need to disable Secure Boot, a Mac firmware password or Find My Mac if you’re leaving your device with the repair staff. You may not need to leave your accessories with the technicians, but it’s worth having them along just in case. Apple says to bring any accessories that may be tied to the problem, such as your power adapter or charging cable.
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This, of course, doesn’t apply to hardware-based issues. The company typically pushes out bug fixes regularly, so it advises that many software-based issues can be fixed with an update. This step isn’t exactly “required,” but Apple recommends it. Back up your data - preferably to multiple locations. While service technicians won’t necessarily wipe your data, you never know what types of repairs may require that they do so (or require that they replace your drive). When it comes to the basics of preparing your Mac for service, you probably already know the deal.īut if you haven’t brought your device to a Genius Bar or Apple Authorized Service Provider, it’s still worth reviewing some of the strongly recommended steps. Most importantly, that means backing up your data. The Basics Before taking your Mac in for repairs, make sure to cover the basics.